COVID-19 Updates for Our Valued Patients

We hope this message finds you and your family in good health. We missed you and your family’s smiles! Our community
has been through a lot over the last few months, and all of us are looking forward to resuming our normal life and
routines. While many things have changed, one thing has remained the same: our commitment to your safety and health.

Starting May 4th, we will be start reserving appointments for your oral care of periodontal, orthodontic and
endodontic treatment. If you are existing patients and haven’t had any future appointment, please call us as soon as
possible. You can also go to our website to request your appointments. We accept new patient appointment as well for
your friends and family!

Strict infection control has always been a top priority for our practices, and you may have seen this during your
visits to our offices. Our infection control processes are made so that when you receive care, it’s both safe and
comfortable. We want to tell you about the infection control procedures we follow in our practice to keep you, your
family and our team members safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers
for Disease Control and Prevention (CDC) and Nevada Dental Association (NDA). We follow the activities of these
agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that
our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some interim changes for at least the next couple months when it is time for your next appointment. Our
goal is to ensure your ultimate safety during your visit with us:

Prior to your appointment-One week to 48 Hours prior

1. Our team will direct you to fill out paperwork and consents through email or website. Please fill, review and sign
   all the documents as much as you can and email back to us preferably 48 hours prior to your appointments.
2. Our team will call to collect your treatment fee and discuss any financial arrangement 48 hours prior to your
   appointment.
3. Please reschedule your appointments should you say yes to one of the screening questions:

Before leaving your house to the appointment:

1. Brush and floss your teeth
2. Bring a facemask

Arrival at our offices

1. Stay in your car
2. Call our office to check in your appointment with your name and appointment time

6018 Fort Apache Rd:	(702)547-9977
2430 E Harmon Ave:	(702)733-0558
7151 Cascade Valley Ct:	(702)233-9988
2777W Crag Rd:	(702)647-8114

3. Wait for instruction from our team
4. Put your mask on prior entering to the office. We kindly ask parents and other family members to stay in cars. For
   family members who must accompany a patient- they will also be screened and temperature taken. The family members will
   need to wear masks to stay with patients.

Our team will check your temperature, screen any sign/symptoms related to Covid-19, direct you to wash your hands and
rinse with 1.5% Hydrogen Peroxide.

In the Office

1. We strongly encourage our patients to wear mask during your stay all the time other than you are in treatment.
2. We love to welcome you with our big warm smile. At this time, all our team however will have to wear face mask and gloves.
3. To maintain social distancing, we encourage all non-patients to stay in the car and minimize the amount the people in
   the reception area.
4. All magazines, toys, water, coffee and refreshment will be removed, since they are difficult to clean and disinfect. We
   are pleased to provide you water bottles upon request.
5. Appointments will be managed to allow social distancing between patients. That might mean that you’re offered fewer
   options for scheduling your appointment. Sometimes we will have to reschedule your appointments to reinforce the social
   distancing. We know it is annoying, and we truly apologize for the inconvenience.
6. We strive to be on time for your appointment while allow social distancing between patients. We thank you for being
   patient with us should there is any delay of your appointment.
7. As much as we want to shake hands and give you a big warm hug, we will do “air high-five” and “air-hug” at this time
8. For children after orthodontic treatment, one of our team will escort them to the car and report you their treatment
   progress. One of our team will call you immediately to schedule your children’s next appointment.

Thank you for amazing and patient with us during this challenging time. We value your trust and loyalty and look forward
to welcoming back you, your friends and family.

Here’s What We’re Doing Differently:

• All employees are wearing face masks during the challenging time to ensure the full protection of the staff and
  patients.
• Public touch points, such as door handles, check-in stations and knobs are cleaned multiple times daily.
• Surfaces such as front desk, coffee station counters and reception tables are wiped regularly.
• In addition to our world-class standards of instrument sterilization, disinfection and clinical cleanliness, we are also
  committed to disinfecting anything regularly affected by the human touch. Door handles, light switches, seating areas,
  trash cans, coffee makers, credit card processors, telephones and every commonly-touched surface will be disinfected
  throughout the day.

• All employees are instructed each day on correct hand sanitizing procedures.
• Employees are instructed to wash hands minimally 20 seconds before and after eating and before returning to a work area.
• Clinical employees are instructed to wash hands minimally 20 seconds before and after every patient appointment.
• Proper procedures are posted in all employee-only work areas.

• Orthodontic patients feeling unwell and scheduled for a routine orthodontic adjustment or evaluation, should call our
  offices to reschedule their appointment to a date at least 14 days from today’s date and when the patient is no longer
  feeling unwell.
• Orthodontic patients feeling unwell and with a broken appliance or orthodontic wire causing pain, should call our
  offices to arrange for either a teledentistry appointment via FaceTime or Skype with one of our specialists or direct
  seating in a private treatment room, entering through a secondary entrance and bypassing the reception room. The patient
  will be given a facial mask to be worn while entering and leaving the office. The doctor and clinical dental team will
  assess the patient using proper universal precautions in a private room with the parent or guardian.
• Periodontal and endodontic patients feeling unwell and scheduled for regular procedures (teeth cleaning, exam,x-rays,
  implants, periodontal and root canal treatment) should call our offices to reschedule their appointment to a date at
  least 14 days from today’s date and when the patient is no longer feeling unwell.
• Periodontal and endodontic patients feeling unwell and with acute dental pain, swelling or infection, should call our
  offices to arrange for direct seating in a private treatment room, entering through a secondary entrance and bypassing
  the reception room. The patient will be given a facial mask to be worn while entering and leaving the office. The doctor
  and clinical dental team will assess the patient using proper universal precautions in a private room with the parent or
  guardian.